🔒 Privacy Policy

We use your information to:

• Provide Services: Create accounts, process tasks, facilitate payments
• Match Tasks: Connect task posters with qualified doers
• Process Payments: Handle transactions securely via PayMongo
• Verify Skills: Review and validate user skills
• Send Notifications: Task updates, messages, payment confirmations
• Improve Platform: Analyze usage patterns, fix bugs, add features
• Ensure Safety: Detect fraud, prevent abuse, resolve disputes
• Customer Support: Respond to inquiries and resolve issues
• Legal Compliance: Meet regulatory requirements

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted via HTTPS/TLS encryption
• Secure Storage: Passwords hashed with bcrypt, data stored on secure servers
• Access Control: Limited employee access to personal data
• Payment Security: PCI-DSS compliant payment processing via PayMongo
• Regular Audits: Security reviews and vulnerability assessments
• Backup Systems: Regular data backups to prevent loss

You have the right to:

• Access Your Data: Request a copy of all personal information we hold
• Update Information: Edit your profile, contact details, and preferences
• Delete Account: Permanently remove your account and associated data
• Control Visibility: Adjust privacy settings for profile visibility
• Opt-Out: Unsubscribe from non-essential emails and notifications
• Data Portability: Download your data in a structured format
• Object to Processing: Request restriction of certain data uses

To exercise these rights, go to Settings > Privacy or contact support.

We use cookies and similar technologies to:

• Essential Cookies: Keep you logged in, remember preferences
• Analytics Cookies: Understand how you use the platform
• Security Cookies: Detect and prevent fraudulent activity

You can control cookies through your browser settings, but some features may not work without them.

We retain your information:

• Active Accounts: As long as your account is active
• Deleted Accounts: Up to 30 days for recovery, then permanently deleted
• Transaction Records: 7 years for legal and tax compliance
• Dispute Records: Until resolution + 1 year
• Anonymized Data: May be retained indefinitely for analytics

We use trusted third-party services:

• PayMongo: Payment processing (GCash) - Privacy Policy
• Supabase: Database hosting - Privacy Policy
• Email Service: Transactional emails and notifications

These services have their own privacy policies. We recommend reviewing them.

ErrandExpress is intended for users 18 years and older. If you are under 18:

• You must have parental or guardian consent
• Your parent/guardian is responsible for your account
• We do not knowingly collect data from children under 13

If we discover a user is under 13, we will delete their account immediately.

ErrandExpress is based in the Philippines. If you access from outside the Philippines:

• Your data may be transferred to and stored in the Philippines
• We comply with Philippine data protection laws
• By using our service, you consent to this transfer

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• Email notification to your registered address
• Prominent notice on the platform
• Updated "Last Modified" date at the top

We encourage you to review this policy periodically.